Delivery Management

Delivery Management

Visual Load Building

Build loads based on stop proximity, truck capacity, special stop requirements, hours of service, and estimated revenue calculations

Route Optimization

Automatically arrange stop order based on fastest route, arrival time guarantees, and assembly time

Appointment Guarantees

Honor promises made for specific delivery times, accommodate customer requests

Load Documentation

Full suite of documents – manifest, bill of lading, route summary, COD reports

ETA Calculations

ETA’s calculated as driver progresses through his route, using the IDLS mobile app or with manual dispatch entries

Time Window Notifications

Provide time window notifications via automated voice calls, emails, and text messaging

Order Management

Order Management

Do your customers know what time their deliveries are really going to arrive?  Do your dispatchers know what’s going on with delivery status? Queue every order into the Action Center for scheduling. Keep in touch with customers through automated text messages and emails.

Ready to be Scheduled

Orders are listed as soon as merchandise is received

Time Frame Calls

Calls to customers not completed via auto notification


Manual survey list as order is delivered

Address Errors

Orders that failed geocoding requiring manual update

Orders that failed geocoding requiring manual update

Real-time incoming text messages from customers awaiting response

Inventory Management

Inventory Management

ASN Support

Process automated or manual advanced shipping notices to manage your receiving load


Accurately record receipt date for order scheduling and storage invoicing

OS&D Reporting

Record and report issues with receipts

LIFO / FIFO Fulfillment

Assign inventory to orders using multiple methodologies

Returns Processing

Automatic processing of canceled orders or completed pickups from customers. Queuing system provides manifests for returns trailers

Barcode Scanning

Receive, pick, put away, cycle count

Client Communications

Client Communications


IDLS provides multiple automated methods for communicating with customers to keep them up to date

Two-Way Texting

Send automated or ad-hoc text messages to customers, and receive their replies

Voice Calls

Send a pre-recorded or text-to-speech call to customers to notify them of a time window


Send emails from templates to alert customers of delivery information

Invoicing & Settlements

Invoicing & Settlements

Stop Charges

Calculate freight charges based on ratings and units of measure contained in your client contracts


Add automatic accessorials based on stop type, or manually for ad-hoc occurrences

Occupancy & Storage

Bill for warehouse space as-you-go or after the delivery is complete


Perhaps you are leasing equipment and drivers only need to bill per load instead of per stop

Fuel Surcharge

Automatically calculate fuel surcharge based on DOE averages for stops and accessorials

Export Formats

Produce invoices in PDF, Excel, or custom formats